At Little Pumpkin we want to make everything as easy as possible for you. That is why our 30 day returns guarantee is designed so that if you have changed your mind about your purchase you can return it to us within the first 30 days of the date you received the item(s) and we will issue you with a FULL REFUND of the product value.
There are no catches or exceptions, all we ask is that the goods are sent back in the original packing and the goods are in the same unused condition as when you received them.
Please remember to return the goods with your original receipt.
The cost of returning the goods is at your own cost but we are more than happy to exchange, repair or refund a product which develops a defect within the first 30 days of the date you received it. After the 30 days the product will be within its warranty period, we’ll be delighted to arrange for a repair or replacement for you. Whatever you do please don’t send the product back to the manufacturer.
If you report a defect or fault with a product and this is found not be the case on its return to us, then we reserve the right to withhold a refund, should you wish to have the item returned then you will need to arrange for its collection.
If you do want to return an item then we would recommend that you use Royal Mail or a courier service ensuring that it is trackable and that a signature is required as proof of sending. This is for your benefit in the event of an item going missing.
Unfortunately there are going to be some instances when we can’t accept goods back and these are listed below:
• Items in blister packaging which have been opened.
• Items returned in damaged packaging.
• When an item is returned without first contacting our customer services.
• Items in a used condition or with parts and fittings missing.
• Items that are returned after 30 days of the date of receipt of the product.
We’re always looking to improve so any comments you have regarding our returns policy would be gratefully received.
Now go ahead and have fun shopping with Little Pumpkin!